Access control systems,
biometric solutions,
turnstiles, gates, and intercoms
biometric solutions,
turnstiles, gates, and intercoms
+372 5844 4957
A decade of end-to-end access solutions
Improving s qervice quality and reducing the costs of the management company by using Bruno
We helped the management company reduce the number of tenant requests about cleaning in stairwells and on floors. We have also automated the control process without hiring additional staff and paying overtime.
Problem and purpose
The management company receives complaints from tenants related to the quality of cleaning. It has to process them and pay extra for cleaning in problem areas.
Everyone pays for cleaning services that must be performed in the morning and then checked twice daily. However, these processes were not controlled, and it wasn't easy to check their quality. Sometimes dirty areas were considered clean ones, sometimes there was no control at all. As a result, tenants had a feeling that nothing was being done and couldn't understand where their money was spent.
So, the goal was to ensure that the employees perform their duties, the floors are clean, and the tenants are satisfied with the cleanliness and complain less about this issue.
Everyone pays for cleaning services that must be performed in the morning and then checked twice daily. However, these processes were not controlled, and it wasn't easy to check their quality. Sometimes dirty areas were considered clean ones, sometimes there was no control at all. As a result, tenants had a feeling that nothing was being done and couldn't understand where their money was spent.
So, the goal was to ensure that the employees perform their duties, the floors are clean, and the tenants are satisfied with the cleanliness and complain less about this issue.
How we solved the problem
We could have tried to solve the problem by cleaning twice a day, but that would have led to higher bills and even more unsatisfied tenants. We were afraid to hear that "a greedy management company does a bad job, but wants more money."
Therefore, it was decided to automate the verification process using the Bruno service.
The floors were equipped with QR codes, and the cleaner installed the Bruno app on the smartphone. The cleaner went to the floor, cleaned, scanned the QR code, and submitted photos of the result through the application. It took only 2 days to learn and get used to the new mode of operation. Then the system was gradually scaled up, and QR codes appeared on other floors and buildings.
The next step was to install the Bruno app on the phones of the security guards. So, they also began to report by scanning QR codes and taking pictures of the floors.
Therefore, it was decided to automate the verification process using the Bruno service.
The floors were equipped with QR codes, and the cleaner installed the Bruno app on the smartphone. The cleaner went to the floor, cleaned, scanned the QR code, and submitted photos of the result through the application. It took only 2 days to learn and get used to the new mode of operation. Then the system was gradually scaled up, and QR codes appeared on other floors and buildings.
The next step was to install the Bruno app on the phones of the security guards. So, they also began to report by scanning QR codes and taking pictures of the floors.
Result
It took about 4 months to deploy the system with all tests, analytics, and gradual equipping of the entire residential complex with QR codes.
The result exceeded all expectations. The number of tenants' complaints about cleanliness has been significantly reduced. Regarding the remaining complaints, the company's employees could calmly resolve the situation by reviewing the latest cleaning reports for the problematic area and showing them to the tenants, along with a photo. Thus, additional cleaning was significantly reduced and allowed the company to save money.
Also, the guards began to fix minor problems on the floors using Bruno. These issues were immediately submitted to the managers and were solved before the tenants' appeal.
Additionally, Bruno helped optimise the quality control department. The application copes with the tasks more efficiently and requires fewer people.
Moreover, the managing company changed the form of agreements with contractors, adding that the quality and volume of the provided cleaning services are controlled by the Bruno system. System reports form the basis of financial calculations of services.
Thus, the company not only improved the quality of service but also reduced costs.
The result exceeded all expectations. The number of tenants' complaints about cleanliness has been significantly reduced. Regarding the remaining complaints, the company's employees could calmly resolve the situation by reviewing the latest cleaning reports for the problematic area and showing them to the tenants, along with a photo. Thus, additional cleaning was significantly reduced and allowed the company to save money.
Also, the guards began to fix minor problems on the floors using Bruno. These issues were immediately submitted to the managers and were solved before the tenants' appeal.
Additionally, Bruno helped optimise the quality control department. The application copes with the tasks more efficiently and requires fewer people.
Moreover, the managing company changed the form of agreements with contractors, adding that the quality and volume of the provided cleaning services are controlled by the Bruno system. System reports form the basis of financial calculations of services.
Thus, the company not only improved the quality of service but also reduced costs.
